Refund Terms

Welcome to PHYLOREX. We value your business and are committed to providing a seamless experience for all our customers. This Refund Policy outlines our commitment to customer satisfaction and details the circumstances under which refunds may be provided.

1. General Refund Policy

PHYLOREX strives to maintain the highest standard of service. We offer refunds under specific conditions described below, ensuring fair practices for all parties involved.

2. Eligibility for Refunds

To be eligible for a refund, the request must meet the following criteria:

• The service or product received was significantly different from what was described on the PHYLOREX website.
• Technical issues prevented the use of the service, and our support team was unable to resolve the issue within a reasonable timeframe.
• The request for a refund is made within 14 days of the purchase date.

3. Non-Refundable Items

Certain products and services are non-refundable, including:

• Products that include digital downloads due to the nature of the item.
• Services that were fully rendered and accepted by the customer.
• Personalized or custom products that were created according to customer specifications.

4. Refund Process

To initiate a refund request, please follow these steps:

1. Contact our Customer Service team via email at [email protected] with your order number and details of your request.
2. Our team will review your request and follow up within 5 business days with a resolution.
3. If approved, refunds will be processed to the original method of payment within 10 business days.

5. Contact Us

If you have any questions regarding our Refund Policy, please contact us at:

Phone: (555) 123-4567

Email: [email protected]

Address: PHYLOREX, 123 Business Lane, Suite 456, Metropolis, NY 10001

Thank you for choosing PHYLOREX. We appreciate your understanding and cooperation.